Frequently asked questions
What do I need to send my bags by plane?
We need you to give us your closed suitcases and tell us what kind of products they carry inside.
Where do I receive my bags?
We can deliver your bags at your destination airport or at the address you indicate, almost anywhere in the world.
Do I have to pack my bags?
To send your bags by plane you do not need any special packaging. You must deliver your bags as is.
Do the suitcases have a padlock?
No, the bags can be opened for inspection by the authorities, so it is best not to carry a padlock.
Are my bags sent like those of the other passengers?
No, we send them as air freight. It will be an exclusive shipment for your bags, both when sending and handling.
What can I send inside my bags?
Almost anything, you can consult the How to send my bag to know what products can not send by air.
How secure is the shipment of my bags?
Your bags will be under the security of the airport staff at all times. The shipment carries an insurance included in the rate, which covers up to 22 euros per kg.